Overview
This Privacy Policy describes how metapensao collects, uses, stores, and shares personal data in connection with our services related to legal support for apartment purchases in Thailand. We are committed to handling data responsibly to enable secure communication and efficient service delivery. This document explains the types of information we process, the purposes for processing, and the choices available to individuals.
Definitions
Key terms used in this policy are defined to help you understand what we mean by personal data and processing activities.
Data we collect
We collect personal data necessary to deliver our services, communicate with clients, and meet legal or regulatory obligations. We limit collection to information relevant to the requested services.
Data you provide
When you contact us or use our services, you may provide the following categories of personal data:
- Identification details: full name, date of birth, nationality.
- Contact details: email address, phone number, postal address.
- Transaction and property details: property address, title documents, contract drafts, purchase price and payment terms.
- Identity verification documents: copies of passport, ID cards, proof of address where required by law.
- Communications: messages, inquiries, and instructions platform with our team.
- Authorized representative information: details of lawyers, agents, or family members acting on your behalf.
Automatically collected data
When you visit metapensao.digital or interact with our digital services, we collect limited technical and usage information to operate and improve the website and services.
- Log data: IP address, browser type, pages visited and timestamps.
- Device information: device model, operating system, and screen resolution.
- Usage analytics: page interactions, session duration, and feature usage to improve user experience.
- Cookies and tracking identifiers used to maintain sessions and remember user preferences.
- Error and performance data to diagnose issues and enhance reliability.
- Geolocation at a coarse level when permitted by the browser to help route inquiries to the correct local team.
Third-party data
We may receive personal data from authorized third parties when necessary to deliver our services or comply with legal obligations.
- Referrals from real estate agents and consultant who have your consent to share contact details with us.
- Public registers and land office records accessed for title verification purposes.
- Service providers such as payment processors and identity verification vendors acting on our behalf.
Purposes of processing
We process personal data for the legitimate and specified purposes necessary to provide legal services and maintain secure operations at metapensao.
- To provide and manage legal services related to apartment purchase, including title searches, contract drafting, and closing support.
- To communicate with clients, respond to inquiries, and schedule consultations.
- To verify identity and perform due diligence required by law or to reduce risk in property transactions.
- To process payments and manage billing for services rendered.
- To detect and prevent fraud, security incidents, and unauthorized activity affecting client accounts.
- To analyze and improve our website and services through aggregated usage statistics.
- To comply with legal obligations, court orders, or regulatory requirements.
- To retain records for dispute resolution, professional liability purposes, and quality assurance.
Legal bases for processing
We rely on appropriate legal bases for processing personal data, depending on the purpose and jurisdictional requirements.
- Performance of a contract: processing necessary to provide legal services you requested.
- Legal obligation: processing required to comply with regulatory or tax obligations.
- Legitimate interests: for fraud prevention, network security, and improving our services, balanced against your rights and interests.
- Consent: where we request consent for specific processing activities such as marketing communications or optional cookies.
Data protection principles
We adhere to recognized data protection principles to ensure personal data is processed lawfully, transparently, and securely.
- Lawfulness, fairness and transparency in how we collect and use personal data.
- Purpose limitation: data collected only for specified, legitimate purposes.
- Data minimization: we collect only what is necessary for the intended purpose.
- Accuracy: we take steps to keep personal data accurate and up to date.
- Storage limitation: data is retained only as long as required for service delivery and legal compliance.
- Integrity and confidentiality: appropriate security measures are applied to protect personal data.
Cookies and tracking
metapensao.digital uses cookies to enable basic website functions, analyze performance, and remember preferences. You can manage cookie settings through your browser or via available on-site controls.
We use session cookies for authentication, persistent cookies for preferences, and third-party cookies for analytics and marketing when permitted.
Categories include strictly necessary cookies, performance analytics, and functional preferences. Marketing cookies are used only with consent.
You may adjust cookie preferences in your browser settings or refuse non-essential cookies on our site. Note that disabling certain cookies may affect site functionality.
Full cookie policy
Data sharing
We only share personal data with third parties when necessary for service delivery, legal compliance, or as authorized by you.
- With service providers such as payment processors, identity verification services, and cloud infrastructure providers acting under contract.
- With real estate professionals and counterparties to a transaction when required to complete a purchase.
- With government authorities, courts, or regulators when compelled by law or to comply with official requests.
- With professional advisors (e.g. accountants, external counsel) when necessary for legal or tax matters.
- In connection with business transfers, such as a sale or reorganization, with appropriate safeguards.
- With your explicit consent for any other disclosures not described above.
International transfers
Personal data may be transferred to service providers or partners located outside Thailand to the extent necessary for our operations. We apply contractual and technical safeguards to protect data during such transfers.
Where transfers occur, we rely on standard contractual clauses, data processing agreements, and other appropriate measures to maintain an adequate level of protection.
Data retention
We retain personal data only as long as necessary to fulfill the purposes described, comply with legal obligations, and resolve disputes or enforce agreements.
Account and client records are retained for the duration of the engagement and for a period thereafter in line with professional and regulatory retention requirements.
Communications, such as emails and messages, are retained for case management and quality control for a limited period unless otherwise required by law.
Technical logs and analytics data are retained in aggregated or pseudonymized form for performance monitoring and improvement.
When retention periods expire, or upon validated request where applicable, we securely delete or anonymize personal data unless legal grounds require continued storage.
Security
metapensao implements administrative, technical, and physical measures to protect personal data against unauthorized access, loss, or alteration. We regularly review security practices to address emerging risks and maintain accountability.
- Access controls and role-based permissions for staff handling personal data.
- Encryption of sensitive data in transit and at rest where appropriate.
- Regular backups, monitoring, and incident response procedures to address potential breaches swiftly.
Your privacy rights and choices
You have specific rights regarding your personal information when interacting with metapensao. These rights help you control how we collect, use and share your data related to legal support services for apartment purchases in Thailand. Below are concise descriptions of each right and how to exercise them.
- Right of access: Request a copy of the personal data metapensao holds about you and a summary of how we process it.
- Right to correction: Ask metapensao to correct inaccurate or incomplete personal information we maintain about you.
- Right to deletion: Request deletion of personal data where processing is no longer necessary or you withdraw consent, subject to legal and contractual limitations.
- Right to restrict processing: Request that we limit how we use your data while a dispute about accuracy or lawfulness is resolved.
- Right to data portability: Ask for a machine-readable copy of information you provided to metapensao for transfer to another provider, where applicable.
- Right to object: Object to certain processing activities, including direct marketing or processing based on legitimate interests, and we will review and respond.
- Right to withdraw consent: If processing is based on your consent, you may withdraw that consent at any time without affecting processing prior to withdrawal.
- Right to lodge a complaint: If you believe your rights are not being respected, you may file a complaint with metapensao or the relevant Thai data protection authority.
How to exercise your privacy rights
To submit a request regarding your privacy rights, contact metapensao using the details below. Provide your name, a description of the request, and any information that helps us verify your identity. We aim to respond promptly and will only request additional details if necessary to verify your identity or locate the requested data.
We typically respond to verified requests within 30 calendar days. If we need more time due to the complexity of the request, we will notify you and explain the reason and expected timeline.
Marketing communications
metapensao may send promotional messages about services, special offers, or updates relevant to legal support for apartment purchases. We rely on consent where required and on legitimate interest for communications that directly relate to services you requested. Marketing messages will be clearly identified and limited to topics you have expressed interest in.
You can opt out of promotional messages at any time by clicking the unsubscribe link in emails, selecting opt-out in account settings, or contacting us directly. Opting out will not affect transactional messages related to your active services or legal processes.
Children's privacy
metapensao's services and website are not intended for children under 13. We do not knowingly collect personal information from children under that age. If we learn that we have collected information from a child without parental consent, we will take steps to delete that data as required by law.
Third-party links and services
Our site and services may contain links to third-party websites or integrate third-party tools for payments, document signing, or background checks. metapensao is not responsible for third-party privacy practices. Review the privacy policies of those providers before sharing personal information with them.
Changes to this privacy policy
We may update this privacy policy to reflect changes in our services, legal requirements or operational practices. When we make material changes, we will post a prominent notice on the metapensao website and update the effective date where required. Continued use of our services after changes indicates acceptance of the updated policy.
Contact for privacy and data requests
For privacy inquiries or to exercise your rights, contact metapensao at: Address: 52/299, Praaongkao Road Soi 4, Nai Mueang Sub District, Amphoe Mueang Phitsanulok District, Phitsanulok Province 65000, Thailand. Phone: +66952646546. Business ID: 4938721947711. Email: [email protected]. We will acknowledge receipt and guide you through the next steps.
- +66952646546
- [email protected]
- 52/299, Praaongkao Road Soi 4, Nai Mueang Sub District, Amphoe Mueang Phitsanulok District, Phitsanulok Province 65000, Thailand